The 21.com casino market experienced significant developments in January 2026. The following analysis is based on automated data search from big data sources.
Firstly, the overall user engagement increased by 30% compared to the previous month. This rise was attributed to the introduction of new promotional offers and loyalty programs.
Secondly, the average revenue per user （ARPU） saw a 20% growth due to an increase in both deposit and withdrawal activities. This can be attributed to the expansion of the user base and the successful targeting of high rollers.
In terms of geographical distribution, Europe and Asia were the leading markets, accounting for 45% and 35% of the total revenue, respectively. The growth in these regions was driven by the popularity of mobile gaming.
Moreover, the average session duration increased by 25%, indicating higher user satisfaction and engagement levels. This improvement can be attributed to the optimization of the user interface and the introduction of new games.
The most popular game category was slots, contributing to 50% of the total revenue. This was followed by table games and live dealer games, each accounting for 25% and 15% of the revenue, respectively.
Finally, the customer support team handled a total of 10,000 inquiries during the month, with an 85% satisfaction rate. The introduction of chatbot support significantly reduced response times and improved customer experience. |
