Procter & Gamble, a global leader in consumer goods, follows a basic call procedure to ensure effective communication. This procedure includes greeting the caller, identifying the purpose of the call, and providing a summary of the conversation.
The procedure starts with a friendly greeting, followed by an introduction of the caller and the recipient. It then moves to the main purpose of the call, allowing both parties to clearly state their intentions.
During the conversation, the procedure ensures that both parties actively listen and engage in the discussion. Key points are summarized, and any necessary follow-up actions are noted. Finally, the call is concluded with a polite thank you and an invitation to contact back if needed. |
