In India, the concept of gamble guest care has evolved significantly in recent years, particularly in the hospitality and entertainment sectors. Many local Indian companies have developed innovative products and services that cater to the needs of international visitors while ensuring responsible gaming practices.
One notable Indian product is the \“GuestCare Pro\“ mobile application, developed by a Bangalore-based startup. This app provides real-time assistance to guests in casinos and gaming establishments, offering features like multilingual support, emergency services coordination, and personalized gaming limits. The app integrates with local payment gateways such as UPI and Paytm, making it convenient for both domestic and international users.
Another indigenous innovation is the \“SafePlay\“ monitoring system manufactured in Mumbai. This hardware-software solution uses AI algorithms to detect problematic gambling behavior and automatically alerts both the establishment staff and the guest\“s designated contacts. The system has been particularly successful in Goa\“s casino industry, where it helps maintain a balance between entertainment and guest welfare.
Traditional Indian hospitality principles of \“Atithi Devo Bhava\“ （The guest is God） are being integrated into these modern gamble guest care products. Several Indian states have mandated the implementation of such care systems in licensed gaming facilities, creating new opportunities for local tech companies and service providers. |
