Here's a professional email template addressing customer service inquiries regarding Procter & Gamble (P&G) products in India, specifically for game-related promotions or interactive campaigns:
Subject: Inquiry Regarding P&G Product Promotion in India - Clarification on Game Rules
Dear [Customer Service Team / P&G Support Team],
I hope this email finds you well. I am writing to seek clarification regarding the recent P&G promotional campaign titled "[Promotion Name/Event Name]" available in India. Specifically, I encountered an issue with the [game/interactive activity name] integrated into the promotion and would appreciate your assistance in resolving the following:
Rule Clarification: The instructions for participating in the game seem ambiguous. Could you kindly reiterate the rules for winning prizes or earning rewards? For example, [mention specific confusion points, e.g., "how the scoring system works" or "terms for redemption"].
Technical Difficulties: [Describe the problem encountered, e.g., "I am unable to submit my game entries despite following the steps," "the app crashes during the final round," or "my reward hasn’t been credited after meeting the requirements"]. Please advise on troubleshooting steps or alternative solutions.
Redemption Process: If I have successfully completed the game, how long does it typically take for rewards to be processed? I participated on [date] but have not received confirmation yet.
For reference, my account/registration details are:
[Email address/Phone number]
[Order number/Reference ID, if applicable]
I would greatly appreciate your prompt guidance to ensure I can fully benefit from this promotion. Please let me know if additional information is required from my end.
Thank you for your time and support. I look forward to your response.
Best regards,
[Your Full Name]
[Your Contact Number]
[Your Email Address]
[City, State, ZIP Code]
Key Tips:
Replace placeholders (in brackets) with specific details.
Keep the tone polite but direct to encourage a swift resolution.
If applicable, mention the campaign’s duration or platform (e.g., "P&G India Facebook App").
Attach screenshots or error messages if technical issues are involved.
This template ensures clarity while covering all aspects of the customer’s concern, aligning with P&G’s global service standards.
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